Thank you for choosing Omshantamsarees. Our commitment is to ensure your satisfaction with every purchase. Please read our refund and return policy carefully:
1. Returns and Exchanges:
- We offer exchanges within 7 days of receiving your order. Unfortunately, we do not provide refunds. If you wish to exchange your purchase for a different size or design, please contact our customer service team at contact@Omshantamsarees.com within the stipulated 7-day period.
2. Eligibility for Exchange:
- To be eligible for an exchange, the item must be unused, in the same condition as received, and in its original packaging. Tags and labels must remain attached.
3. Exchange Process:
- To initiate an exchange, please email our customer service team at contact@Omshantamsarees.com with your order number, the reason for exchange, and details of the item you would like in exchange.
4. Shipping Costs:
- Customers are responsible for the cost of shipping the item back to us. However, Omshantamsarees will cover the shipping cost for sending the exchanged item back to you.
5. Inspection and Approval:
- Once we receive the returned item, it will undergo inspection to ensure it meets the eligibility criteria. If approved, we will process the exchange, and you will be notified of the shipping details for the replacement item.
6. Non-Exchangeable Items:
- Customized or personalized items are not eligible for exchange.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or exchange.
8. Contact Us:
- For any inquiries or assistance regarding returns and exchanges, please contact our customer service team at contact@Omshantamsarees.com.
At Omshantamsarees, we aim to provide you with a positive shopping experience, and we appreciate your understanding of our exchange-only policy. We value your trust in our brand and are here to assist you in finding the perfect piece that complements your style.
Thank you for choosing Omshantamsarees!